Update: As of 6:45 pm on December 1, 2011 my Youtube Channel is officially back and open for business!
Here’s what they said:
YouTube Support
show details 6:45 PM (5 hours ago)
Hi there,
After a review of your account, we have confirmed that your YouTube
account is not in violation of our Terms of Service. As such, we have
unsuspended your account. This means your account is once again active and
operational.If you forgot your password, please visit this link to reset it:
(link removed)Thanks,
The YouTube Team
I’d just like to say “Thank you” to the team member at Youtube who was finally willing to review my account for me, and also for reactivating it after all these months. Thank you, I truly appreciate it!
Here’s even better news:
They didn’t put any restrictions or demands on me, and they didn’t ask me to remove any of the videos… they restored it to its 100%, fully operational state.
However, even though they didn’t ask (or require) me to remove any of the videos…
I’ve been meaning to update the content on my “Jeff Johnson Youtube” channel for a long, long time.
So I just told my Operations Manager to have the guys to start “cleaning house” and updating the content on my youtube channel.
It may take a few weeks since we are in the middle of a new product launch, but I hope to have it completed for you as soon as possible.
That means… plenty of new training videos are on the way!
If you’d like to have instant access to the new training videos as soon as they are released, simply subscribe to my “Jeff Johnson Youtube” channel and you’ll automatically notified each time the new training videos are uploaded.
Here’s the original story:
Youtube shut me down and I have no idea why they would do such a thing.
I’m hoping you and my other readers can help me figure this out.
Here’s my story:
Last week Youtube terminated my account.
On August 4th Youtube sent me an email that said “YouTube Community has flagged one or more of your videos as inappropriate.”
They went on to say “Your account has received one Community Guidelines warning strike, which will expire in six months.”
Additional violations may result in the temporary disabling of your ability to post content to YouTube and/or the permanent termination of your account.”
Here’s a copy of the email they sent me:
(click on image to view full screen)
This was the first and only notice I received from youtube about this or any other video being an issue in the last 18 months… I searched my inbox just to be sure and it’s the only one I can find.
Yet they terminated my youtube account that very same day. .. youtube didn’t even bother giving me the six months they mentioned in their email message.
Even worse … in my opinion youtube’s doing a great job of tarnishing my reputation by telling everyone who tries to view one of my videos that I’m some sort of “repeated or severe violations” offender.
(Note to youtube: Are two flags for marketing videos hat have been seen hundreds of thousands of times in 3 or 4 years really “repeat” or “severe”?)
Here’s what you’ll see if you visit my old youtube channel right now (click image to view full screen):
I had something like one million views of my youtube channel so chances are pretty good a LOT of people will see this less than friendly message.
And here’s what you’ll see if you visit one of the pages of that used to host my individual video:
Not cool, youtube! You are accusing me of posting “spam, scams, and commercially deceptive” videos yet nothing was being sold in the video, and it was 100% unique educational content that I created for my thousands of loyal youtube followers.
(Note to youtube: Everyone makes mistakes, especially me. But isn’t it possible that once in awhile your automated software systems or overly tired employees that are tasked with reviewing tens of thousands of videos a day make a mistake as well? If so, why not say something nice like “sorry, this video is no longer available”, when you remove a video… It just seems much “nicer” in my opinion and doesn’t seem nearly as offensive to someone if their video was mistakenly removed.)
Now I’m a big boy and I know when I do something wrong but I still have no idea what I did wrong
The video they flagged as “inappropriate” was me speaking at an internet marketing seminar.
The title of the video was “Part 2 — Internet Marketing With, SEO, youtube, Myspace, Facebook, RSS Feeds and More.”
I believe this particular video was posted in 2008 as part of an 18 part series that has been viewed over a hundred thousand times (I can’t give you exact dates or total views of each of the 18 videos in that series since youtube has locked me out of my account).
(Note to youtube: My team was able to locate a backup copy, but what about all the people that don’t have backup copies of their videos? It sure would be helpful to everyone if you allowed us limited access to our accounts after you terminate them so we have an opportunity to download the videos in our account.)
I’ll go on record right now and say I HAVE ABOSLUTELY NO IDEA WHAT COULD POSSIBLY BE OFFENSIVE ABOUT ME SPEAKING AT AN INTERNET MARKETING SEMINAR… I was teaching people how to use web 2.0 to promote their business (which by the way is permissible according to youtube’s own terms of service).
I still have no idea why they would terminate my account and ban me from youtube for life for such a video…
But just to be safe I checked out youtube’s Community Guidelines:
Here are Youtube’s Community Guidelines as printed on their site as of August 11, 2011
(my comments are below each youtube guideline and is marked with “Jeff Says:”)
1. ” YouTube is not for pornography or sexually explicit content. If this describes your video, even if it’s a video of yourself, don’t post it on YouTube. Also, be advised that we work closely with law enforcement and we report child exploitation. Please read our Safety Center and stay safe on YouTube.”
Jeff Says: I have never posted anything remotely close to pornography anywhere on the internet, especially on youtube. Don’t get me wrong, I like naked women as much as the next guy but my youtube channel is 100% porno free so this can’t be the issue.
2. Don’t post videos showing bad stuff like animal abuse, drug abuse, under-age drinking and smoking, or bomb making.”
Jeff Says: I don’t abuse animals, I don’t do drugs, I don’t smoke and I don’t encourage under-age drinking and I’ve never posted anything related to any of these topics on the internet, especially my youtube channel.
3. Graphic or gratuitous violence is not allowed. If your video shows someone being physically hurt, attacked, or humiliated, don’t post it.
Jeff Says: The video was of me speaking at a seminar and I promise you I didn’t attack, physically hurt or humiliate anyone in any of my videos. Although if you’ve ever been to a seminar you’ll know that there are those people in the audience that you wish you could just smack upside the head for saying or doing stupid. But this just wasn’t’ the case in any of my videos.
4. YouTube is not a shock site. Don’t post gross-out videos of accidents, dead bodies or similar things intended to shock or disgust.
Jeff Says: No dead bodies, no mutilations, no accidents or anything even remotely close to that in any of my youtube videos. The only thing shocking in my videos is my ability to talk really, really fast and cover a ton of material in a short period of time, but thankfully there’s no youtube rule against that (at least not that I’m aware of).
5. Respect copyright. Only upload videos that you made or that you are authorized to use. This means don’t upload videos you didn’t make, or use content in your videos that someone else owns the copyright to, such as music tracks, snippets of copyrighted programs, or videos made by other users, without necessary authorizations. Read our Copyright Tips for more information.
Jeff Says: I created all of the videos in my youtube channel except for a few of my speaking at an internet marketing seminar and I have full permission from the seminar hosts to use them in my marketing.
(Note to youtube: there are dozens of illegally posted copies of my videos on youtube, including copies of the video you terminated my account over. But when I tried to report them as copyright infringement… I couldn’t use your online form since I was locked out of my youtube account… and you need a youtube account to report copyright infringement using your online system.)
6. “We encourage free speech and defend everyone’s right to express unpopular points of view. But we don’t permit hate speech (speech which attacks or demeans a group based on race or ethnic origin, religion, disability, gender, age, veteran status, and sexual orientation/gender identity).”
Jeff Says: Definitely does not apply to any of my youtube videos… I’ve been on record in my videos saying many times “why can’t we all be friends” and “spread the love, baby”. I’m all for world peace and letting everyone just do their own thing as long as it doesn’t hurt anyone else.
7. ” Things like predatory behavior, stalking, threats, harassment, intimidation, invading privacy, revealing other people’s personal information, and inciting others to commit violent acts or to violate the Terms of Use are taken very seriously. Anyone caught doing these things may be permanently banned from YouTube.”
Jeff Says: There’s nothing predatory in any of my youtube videos, and the only thing I incite in my videos is the burning desire to out and get some traffic, build a list, and make some money. Is that such a bad thing?
8. ” Everyone hates spam. Don’t create misleading descriptions, tags, titles or thumbnails in order to increase views. It’s not okay to post large amounts of untargeted, unwanted or repetitive content, including comments and private messages.”
Jeff Says: This “everyone hates spam” is the only one I can think of that may apply.
But only because youtube has billions of videos to review so they may have been a bit too rushed when they looked at this particular video and didn’t realize it was indeed a unique video with 100% unique content.
I can certainly understand their mistake in their haste reviewing billions of videos so I hope this clears it up for them.
This particular video was part 2 of a 18 part series.
My presentation at the seminar lasted for almost 3 hours. But when I posted these videos in 2008 youtube only allowed your videos to be 10 minutes long.
So I chopped up the presentation into 18 unique videos that were about 10 minutes long.
Each video contained unique content from my presentation and needed to be watch in sequence, starting with part 1 or they wouldn’t’ make sense.
Each of the 18 videos had the same title and description with one exception; we added “part 1”, “part 2”, “part 3” to the titles so the youtube community could easily find all 18 parts.
The title of the video in question was named “Part 2 — Internet Marketing With, SEO, youtube, Myspace, Facebook, RSS Feeds and More”.
If I gave each of the 18 parts of the series a completely unique title and description youtube viewers would never be able to figure out which of the almost 90 videos in my youtube channel were related, and in which order they were supposed to watch them.
Yes, they were in a “playlist” but when you searched google or youtube they still came up as individual videos.
And if you visited my youtube channel after finding one of them in the search results of google, youtube, bing, or yahoo they were still listed as individual videos in the channel (youtube designed it to work this way, not me).
So to make it easier for the youtube community I gave each of the 18 parts the same title and description with the exception of adding “Part 1”, “Part 2″… “Part 18” to the title.
It’s like a movie… they called Lethal Weapon 4 for a reason. If you saw it on a video rental shelf and you hadn’t seen Lethal Weapon 1, 2 or 3 yet you may want to go back and watch those first so part 4 made more sense to you. Or if you watched part 4 and liked it, it would be easy for you to go back and rent parts 1, 2 or 3.
And how could you possibly know that” Friday the 13th Part VIII: Jason Takes Manhattan” was the 8th movie in the “Friday the 13th” series if they didn’t tell you that in the title? They were all 100% original (arguably) movies but they shared a common title.
So in the end…
I did what I thought was best for the youtube community from a usability standpoint and used an almost (but not quite) title and description for each of the 18 unique parts of my one seminar presentation that was posted on youtube.
Each of the 18 videos contained 100% unique content.
I just added “part 1, part 2, part 3, etc” to the same basic title so they would be easy to identify as related videos, and the viewers would be able to watch them in the correct order since they were all part of the same 3 hour long seminar presentation.
So let’s recap:
- As far as I can tell I have never violated any of the youtube community guidelines that they listed as a possible reason for my account being cancelled.
- I have never used automated software to increase anything with this account.
- I never posted my youtube videos to more than one youtube channel.
- I had approximately 7,800 subscribers to my youtube channel and every single one of them subscribed under their own free will because I gave away such great free content on youtube.
- I posted almost 90 unique videos to youtube over the last 3 or 4 years.
- I created all of the videos and owned the copyright, or I had permission from the seminar host to post my presentations given at their seminar.
- I had over a million channel views on youtube.
- My Individual videos had been viewed as many as 350,000 times and I never used automated systems of any kind to inflate my views.
- And the video listed as inappropriate by youtube was simply me speaking at an internet marketing seminar teaching people how to promote themselves and their business online. Which, by the way, is listed as a “permissable commercial use” of youtube in their own Terms of Service.
I wasn’t even selling anything in the video.
Yet youtube sends me an email and tells me that the video that has been posted for 3 years was “inappropriate”
And without further warning and without receiving any additional flags they immediately terminated my youtube channel and locked me out.
They won’t even allow me access to download the original copies of my videos that I worked so hard to create all these years.
And when I sent them an email asking them “why” they terminated my account they replied with an email that said “We are unable to provide specific detail regarding your account suspension or your video’s removal. For more information on our what we consider inappropriate content or conduct while using YouTube, please visit our Community Guidelines and Tips at http://www.youtube.com/t/community_guidelines and our Help Center article…
That response really didn’t answer my questions so I sent them another email asking for clarification.
I know you guys are anxious for me to get my youtube account back so I can continue sharing my tutorials with you, and so am I because we all love youtube… it’s the best video sharing site out there, but I’m still not having much luck getting in touch with youtube.
As you can see from my post below either youtube’s customer service or automated response system could use a little help, or they just don’t feel like talking to me. Either way it is very frustrating.
Youtube sent the “flagged” notice to the gmail account associated with my youtube account. It’s the same email they send all their messages to, and it’s the email account I use to log into my youtube account.
When I replied to their “flagged” notice asking them why they would terminate my youtube account with only 1 flag in over 18 months, and only 2 flags in the history of an account with something like 1 million channel views…
Youtube replied by saying “The email address that you have provided does not match the email address of the account in question. In order for us to review your issue, you must be the owner of the account”
(click the image below to view a copy of youtube’s email in full screen)
I’m not sure how that could be the case considering I logged into my gmail account and directly replied to the email they sent me notifying me that my video had been removed.
I’ve been known to make mistakes, everyone does, but in this case I simply replied to their original email by hitting “reply” from within my gmail account.
I then replied again telling them there must be some kind of mistake and that I could prove I was the owner of the account, and that “this” gmail account was indeed the account associated with my youtube account.
But it’s been 2 or 3 weeks and still no further replies from youtube.
I understand that youtube is busy, much busier than I am. But I’ve been waiting patiently for 31 days now and still no luck getting through to them. So I need your help clearing this misunderstanding up…
Here’s How You Can Help:
If you have any idea why youtube would have shut my account down given the quality of the content I’ve been sharing on it for years I’d like to hear about it.
If you have any contacts at Google or Youtube that you could put me in touch with that would be willing to hear my case I’d love to hear from them.
If you have experienced similar issues with Youtube or Google (since Google owns Youtube) I’d love to hear about it.
If you have any idea how I can go about getting my channel reactivated I’d love to hear about.
So please leave your comments below and let’s see if we can help us, and help youtube learn from this experience. And don’t be afraid to share this post with your facebook friends, your twitter followers or your email readers… the more people that hear about this misunderstanding the better.
More importantly… let’s see if we can clear this up so I can continue posting unique, helpful, content- rich videos to youtube for you and the million other viewers of my channel to enjoy!
Jamison Palmer says
I completely understand the pain Jeff. I have had a number of accounts shut down for no reason. The same type of situation with videos of my own unique content. It is not right.
You may know this, but in the black hat realm there is software that automatically flags accounts and gets people banned. YouTube never verifies complaints and rarely turns accounts back on.
Good luck!
Jamison Palmer
Ralph Zuranski says
Hi Jeff,
Google flagged the video I created from the photos from Frank Kern’s seminar where Dr. Mike hired the dancer to perform to roast Frank.
Google received a complaint of inappropriate content so they immediately sent me the warning, eliminated the video but still left my account active.
The warning expired after 6 months.
It is a scary thing when I have over 750 videos in my account with close to 1,000,000 views.
Google did deal fairly with me. The video of Frank’s roast by Dr. Mike was definitely a little over the top in raunchiness.
My suggestion is use google.com/wemasters tools and keep updated with the content for webmasters in their webmasters blog.
I would make an appeal on the webmasters blog for assistance from the other webmasters who use google webmaster tools and have benefited from your excellent training materials.
Warm regards,
Ralph
Jeff Johnson says
some of the stuff they allow on a daily basis make’s frank’s deal seem like a tea party. But I’m glad it worked out for you!
Ralph Zuranski says
Thanks Jeff.
What I believe happened is one or more of your competitors waged a stealth campaign against you by complaining about one or more of your videos to screw you.
Google does not take the time to evaluate where the complaints are coming from. They are so big, if you get a number of complaints they just drop you account…no questions asked. It is rotten underhanded subterfuge.
Ralph
Neil Baggett says
Does’nt suprise me at all. Google is the one that needs slapped.
They are out of control. They have grown so large that they believe
they can do what ever they want. And dont even have to have a just cause. They have hurt thousands of people. People who were trying to make a few dollars in some of worst econmic times. Is this the type of company America should put there faith in. The goverment should bust there ass up like they did Standard Oil. I believe your content helped thousands of people.There were no rules broken. Google does this type of crap and are not held accountable in any way. This you can believe what goes around comes around.I’m surprised no one has gone over there and kicked someone’s ass.Seems like the FTC could slap them.
Good luck Jeff..They have it out for you.. Because you worked your butt off and are a super affiliate. Affiliate marketers put them on the map then they turn there back on them. The corporate world will follow.
Bill Crosby says
Jeff,
I have sent FedEx overnight envelopes directly to CEOs of companies before and gotten a 100% response rate using this tactic. The obvious take on this situation is the absolute beating their brand is taking on your site and in Social Media.
You already have your response nearly written from above so it won’t take long and will only cost $25 bucks from MI.
Good luck brother!
Bill
Jeff Johnson says
That’s an excellent idea, thanks!
Jay says
Jeff,
It appears that Google, which has, for the most part, its early beginnings under the protection of the United States, has forgotten where they came from or how they got there. While I am sure that some will expound upon this, it essentially is the same set of laws and or ‘system’ that try to make it absolutely certain no miscarriage of justice is allowed. Part of our very system revolves around the right of an accused to face his or her accusers and respond to the accusations. While out justice system is obviously not perfect it is darn well the best thing we have until we figure out something else.
It is just plain wrong for anyone to take the position that is contrary to our basic fundamentals. We all know of instances in which it has happened, or appears to have happened, but we also know it is normally the exception to the rule rather than the rule.
For Google, or anyone else to be so righteous as to take any other position, only shows the rest of us what we know is wrong.
Most of us probably will never know all the true facts but you have taken the time, to explain the circumstances. For them to remain silent at this point, while it probably being the easiest thing for them to do, is not, by any stretch of the imagination, the best thing for them to be doing. (Unless, of course, they have been advised by their legal staff to not respond, which doesn’t make any sense at this early point) I think that those of us who are interested would certainly like to hear their side of the story. Of course, when you have so much money you think you can do what you want, we can only hope that they meet with a power that makes them understand in a little more spectacular way.
While we see it every day, and we know that it is not fair, it appears that a lot of our biggest entities in this country just don’t feel that they have to abide by the same principals that make this country so strong.
I have not done, in the past, much more than read your material when I can, but want to wish you all the best and hope that this matter reachs a satisfactory conclusion for you. Your efforts and your fine materials would certainly make one feel comfortable with both your personal and business matters and I would hope that I have the opportunity to cross your path again in someway.
thethe basis of the United States foun
Kay Brown says
The same thing happened to me, my sponsor and his sponsor with our accounts. One letter stating you have received a strike.. and the next minute all of our accounts gone in a blink of an eye. It’s the self appointed nature of self appointed Internet Watch Dog GOOGLE which encompasses their child YOUTUBE to protect all from the evilness of any one trying to earn a dollar .. oh except for them of course.. I personally think that it is an action that has no human hand involved. Meaning billions of videos have to need storage and hardware to maintain .. which cost money .. I think it is self trimming .. There computers go out seeking user accounts that could fall into the commercialistic .. that fits certain parameters .. IE: similarity of videos .. in title for example .. and then just automatically sends out the “strike letter” followed by the chopping off of the head.. sorry it happend to you .. You are in my book one of the most honorable marketers worth listening to online.
Ron Schmidt says
Jeff,
Get yourself a litigation specialist who will take their case on a contingency basis, threaten them with a $50,000,000 libel suit, and let everyone know what they’ve done to you through the use of press releases.
I happen to have available the very highly confidential public relations database of over 300,000 journalists and writers in the country.
Any company hates big law suits in addition to negative publicity and their lawyers and executives will pay attention to negative press and heavy duty legal sites.
I happen to have beaten Wal-Mart by doing just this and I’ll be happy to help you write the press release which you can send to all of their executives and Board Of Directors. I guarantee you, you will get a response and the appropriate reparations.
Call me at (number removed for privacy) if you’d like. Only too glad to help you.
Ron Schmidt
DICTATED BUT NOT READ DUE TO ABSENCE FROM THE OFFICE.
Jeff Johnson says
THanks for the offer but I don’t want to start a “negative publicity” campaign, I just want to get the attention of someone higher up so I can argue my case.
But I do hear that a press release will help, so I’ll probably give it a try.
Potenzmittel Flow says
The real pain: lack of alternatives.
Hi Jeff,
I can imagine how you feel – like loosing the ground completely.
Aside from that … to a certain degree you are part of those who made Google bigger and bigger perhaps naively assuming they’d be thankful for all the publicity and talking about them.
But as always, entities who grow very big become arrogant. It’s kind of human nature and is part of the growth-and-fail-cycle most enterprises (and even nations) go through. Initially they are everybodies darling, doing something differently, being creative and innovative until they discover their own power and increasingly focus on living off this power which provokes contradiction and bad reputation until they get hated like microsoft. Then it’s only a matter of time: does any new idea arise, a competitor who kicks them away?
Doesn’t seem so currently. This is the real pain: lack of alternatives. Because if there were any, you wouldn’t be nearly as unhappy as you are now, right? You’d simply move on to … whatever.
So, my recommendation would be: just avoid relying on Google and it’s associates as far as you can because they’ll kick your ass certainly once more whenever they see you in their way.
Philip Booth says
Hi Jeff
I’m sorry you have been treated so badly by YouTube !! Perhaps its time to start your own video hosting site ?? I’m sure that being the person you are you will rise up to make this situation a positive for you ( asy to say I know ) Anyway , come on YouTube , do what’s RIGHT and communicate !
Susan Stroud says
I’m sure you’re aware that Google is under investigation by the FCC and a couple of other government agencies. I am, to say the least, no fan of the government but it may be helpful in this case to report Google to every agency you can find on the map. This kind of thing is just sour owl crap – they should at least have to tell you why they did it and offer some sort of appeal process. They’ve been too arbitrary with too many people. Maybe we should all transfer our business elsewhere – see how they like it.
Susan